Bill PAY FAQ

Go to the Pay My Bills > Select the Add a Company or Person button > Select Company
or Person > Fill in the data > Add.

Edit a Company: From a desktop computer or in full site view > Pay My Bills > Select
Company you wish to edit > go to Account Number > Select Change > Enter New
Account Number and Confirm new Account Number > Save Changes.

Edit a Person: From a desktop computer or in full site view > Pay My Bills > Select the
Person you wish to edit > Enter the new information > Save Changes.

Pay My Bills > Select the Company or Person you wish to delete > Select Delete >
Confirm Delete.

Pay My Bills > Select the Company or Person you wish to set up a recurring payment for > Select AutoPay > Set Up AutoPay > Fill in the appropriate data > Start Sending
Payments > Review Confirmation & Close. The scheduled payment will now show in the
“Pending Payments” queue.

Pay My Bills > “Pending Payments”queue > Select Change > Change this payment
(adjust just that payment) or Change AutoPay Options (adjust all recurring payments for
that payee) > Make changes > Save Changes.

Pay My Bills > “Pending Payments”queue > Select Cancel > Cancel this payment or
Stop AutoPay series > Cancel Payment or Stop AutoPay > Close.

The person must first be listed in your Payee database (follow step 1) > Select the Person
> Go to Bank Account section > Enter that person’s bank Account type, Routing number
and account number > Scroll to the bottom and Save Changes.

Select the person you want to pay electronically > Select “Send electronic Payment
popmoney” >Enter the value of the payment and date > Send Money.

Yes. Our Bill Pay service provider may issue the payment electronically, as a corporate
check (drawn off of the Bill Pay service provider’s account) or a laser draft check (drawn
off of your account).

No. Our Bill Pay service provider determines the method for each and every bill
payment. Their decision is based on frequency, value of the payment as well as
that payees relationship agreement.

The method (Electronic or Check) is reflected in the top right side of payment
confirmation page. We will also provide you with an approximate deliver by date.

No. Our Bill Pay service provider determines the method for each and every bill
payment. It is best practice not to depend on a payment always processing by the
same method.

Electronic payments and Corporate checks are typically deducted from the funding
account the same day the payment is issued.

Draft Checks are drawn off your account. Therefore, they will post to the funding account
when payee processes the payment.

Yes. In your Account Activity, you will see a question mark icon on the right side of each
transaction. When the question mark icon is selected, a new window will automatically
open a secure message to Cornerstone Bank. The message will pull in that specific
transaction detail and allow you ask a question about that transaction. A member of our
Digital Banking team will review and respond to your message accordingly. Our
response will be viewable under Banking Service Center > Messages. For prompt
updates, before you submit your inquiry, place a checkmark in the box “Send me an
email notification upon receiving a response to this message.”